How to create a new FAQ and Share with Your Customers

Overview Video

Watch the short how-to video or follow the steps below  https://loom.com/share/d70ff5178b8541cc9298e17366ca225d

Key Steps

Step 1: Access the FAQ Section 0:00

• Navigate to the Aftercare menu.

• Select the FAQs option.

Step 2: Enter FAQ Details 0:12

• Input the question you want to address.

• Provide a clear and concise answer.

• Click 'Next' to proceed.

Step 3: Categorize the FAQ 0:12

• Choose a relevant category for your FAQ.

• If necessary, select the "Create Category" button at the top of the page to add a new category.

Step 4: Link the FAQ to Sites 0:29

• Select the relevant sites to link your FAQ.

• Options include individual sites, units, or select all.

Step 5: Create the FAQ 0:41

• Click 'Create FAQ' to finalise and save your new FAQ.

Tips for Efficiency

• Use concise language to make the FAQ easy to read.

• Consider common customer inquiries when formulating questions and answers.

• Regularly review and update FAQs to keep information current and reduce customer queries across the whole buying journey