This video shows how to use Guided Home's inspections and defects capability including:
1. How to access the Inspections & Defects Tool 0:00
2. How to configure Defect Email Alerts and Settings 0:12
3. How to raise Defects 0:24
4. How to navigate the Inspections and Defects Tabs 0:38
5. How to search and filter for Defects 1:05
6. How to managing Defects to completion 1:19
Guided Home Inspections and Defects Management Overview - Watch Video
Key Steps
1. Accessing the Inspections Tool 0:00
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Navigate to the Inspection Actions Menu.
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Click on the Configurations Tab to access the settings.
2. Configuring Email Alerts and Settings 0:12
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Turn on the guided inspections tool.
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Set up the following configurations:
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Recipients for email alerts.
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Inspection defect types.
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Priorities for defects.
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Associated Service Level Agreements (SLAs).
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3. Raising Defects 0:24
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After configuration, you can start raising defects.
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Use the Inspections Homepage to view statistics:
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Total number of defects.
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Defects created categorized by age buckets, including the critical 28-day mark.
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4. Navigating the Inspections and Defects Tabs 0:38
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On the Inspections Tab, view each inspection and its associated plots.
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On the Defects Tab, see a complete list of all defects based on:
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Keywords.
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Plot information.
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5. Filtering Defects 1:05
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Use filters to control the view of defects based on:
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Specific inspections.
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Age buckets.
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Assigned personnel.
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Defect status.
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6. Managing Defects 1:19
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Click on a defect to view its details.
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Manage the defect by:
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Editing its status.
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Assigning it to a defect owner.
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Sending updates to the resident at any point.
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Cautionary Notes
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Ensure all configurations are set correctly to avoid missing alerts.
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Regularly check the status of defects to ensure timely resolution.
Tips for Efficiency
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Familiarise yourself with the filtering options to quickly find relevant defects.
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Regularly review the inspections homepage for an overview of defect statistics and trends.